Dispatched from the UK in 2 business days When will my order arrive? Home Contact Us Help Free delivery worldwide. Creating Strong Bonds with Your Customers. Description Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences.
Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences. Product details Format Hardback pages Dimensions People who bought this also bought. Managing Human Resources Shad Morris. Bestsellers in Customer Services. Value Proposition Design Alan Smith. Competing Against Luck Clayton M.
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Trust-Based Selling Charles W. The New Gold Standard: Delivering Happiness Tony Hsieh. The Trusted Advisor David H. A Complaint Is a Gift: Customer Success Nick Mehta. Effective Customer Care Pat Wellington. The Storytelling Edge Shane Snow. Many of the insights and sensitivities she shared with us are covered in great detail in her book. Emotional Value should be a must-read book. Giving service and meaning it! This is a no nonsense read that provides practical direction punctuated with many humorous yet profound examples. A compelling read with humorous yet practical examples that one can easily relate to and learn from.
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Substantive guidance to understanding your customers and treating them well. Barlow and Maul have taken a brightly illuminating look into our experiences as customers and service providers and reflected back the true nature of our encounters. Emotional Value will forever change how you perceive, provide, and receive customer service. Solidly based in research, this book offers profound content, practical prescriptions, illustrative examples, and compelling stories that will remain with you long after you put it down.
I implore you to read this book and immediately put it to use.
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Janelle Barlow and Dianna Maul have composed a primer on this impor- tant topic. It is a must-read for businesses that hope to be on the cutting edge. Finally, a practical resource on how to enhance the customer experience. Read this book because delivering emotional value will be the entrance fee for any organization entering the 21st Century. Customers come back when they feel it. Making emotional connections means loyalty. If you want the practical road map for you and your people to take advantage of the experience economy, Emotional Value is a must-read.
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Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences. Read more Read less. Prime Book Box for Kids. Add both to Cart Add both to List.
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Emotional Value: Creating Strong Bonds with Your Customers by Janelle Barlow
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Emotional Value: Creating Strong Bonds with Your Customers
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Books by Janelle Barlow.