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Dispatched from the UK in 2 business days When will my order arrive? Home Contact Us Help Free delivery worldwide. Creating Strong Bonds with Your Customers. Description Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences.

Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences. Product details Format Hardback pages Dimensions People who bought this also bought. Managing Human Resources Shad Morris. Bestsellers in Customer Services. Value Proposition Design Alan Smith. Competing Against Luck Clayton M.

Lean Customer Development Cindy Alvarez. Blue Ocean Shift Renee A. The Innovator's Dilemma Clayton M. The Excellence Dividend Tom Peters. Five Star Service Michael Heppell.

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Trust-Based Selling Charles W. The New Gold Standard: Delivering Happiness Tony Hsieh. The Trusted Advisor David H. A Complaint Is a Gift: Customer Success Nick Mehta. Effective Customer Care Pat Wellington. The Storytelling Edge Shane Snow. Many of the insights and sensitivities she shared with us are covered in great detail in her book. Emotional Value should be a must-read book. Giving service and meaning it! This is a no nonsense read that provides practical direction punctuated with many humorous yet profound examples. A compelling read with humorous yet practical examples that one can easily relate to and learn from.


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Substantive guidance to understanding your customers and treating them well. Barlow and Maul have taken a brightly illuminating look into our experiences as customers and service providers and reflected back the true nature of our encounters. Emotional Value will forever change how you perceive, provide, and receive customer service. Solidly based in research, this book offers profound content, practical prescriptions, illustrative examples, and compelling stories that will remain with you long after you put it down.

I implore you to read this book and immediately put it to use.

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Janelle Barlow and Dianna Maul have composed a primer on this impor- tant topic. It is a must-read for businesses that hope to be on the cutting edge. Finally, a practical resource on how to enhance the customer experience. Read this book because delivering emotional value will be the entrance fee for any organization entering the 21st Century. Customers come back when they feel it. Making emotional connections means loyalty. If you want the practical road map for you and your people to take advantage of the experience economy, Emotional Value is a must-read.

Would you like to tell us about a lower price? If you are a seller for this product, would you like to suggest updates through seller support? Learn more about Amazon Prime. Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences.


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  5. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences. Read more Read less. Prime Book Box for Kids. Add both to Cart Add both to List.

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    Emotional Value: Creating Strong Bonds with Your Customers by Janelle Barlow

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    Emotional Value: Creating Strong Bonds with Your Customers

    Take the guesswork out of your spending. Do only marketing that works. The Art of Persistence: Are you tired of quitting? Habit is what keeps you going. Chris marked it as to-read Feb 16, Carol marked it as to-read Oct 22, TarasProkopyuk marked it as to-read Oct 31, Valkeryno added it Feb 11, Jazz Sembhi marked it as to-read Jun 20, Kayla Jones added it Jan 22, JoJo Hsu marked it as to-read Jun 29, Eric added it Aug 04, Spage marked it as to-read Jan 09, Moses K Tawose marked it as to-read Feb 26, Alex marked it as to-read Apr 07, Priya Kam marked it as to-read May 28, Dragos Calin is currently reading it Sep 12, There are no discussion topics on this book yet.

    Books by Janelle Barlow.